Rebibi respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and how you can exercise your rights when using rebibi.com and its related marketplace services.
1. Who we are
Rebibi is an online marketplace operating in Lebanon, where users can buy and sell products.
The operator responsible for the personal information described in this policy is:
Privacy contact: info@rebibi.com
Website: https://rebibi.com
We handle personal information in accordance with applicable Lebanese laws, including Law No. 81/2018 on Electronic Transactions and Personal Data. Official law text.
2. Personal information we collect
We collect information relevant to providing and operating the marketplace. Depending on how you use Rebibi, this may include:
Account information
Your name, email address, telephone number, username, account credentials, account preferences, and information needed to manage your buyer or vendor account.
Delivery and contact information
Your delivery address, recipient’s name, telephone number, delivery instructions, and information needed to arrange deliveries, collections, or returns.
Orders and transactions
Products purchased or sold, order dates, prices, delivery charges, payment method, transaction references, payment status, refunds, returns, cancellations, and related communications.
Vendor and listing information
Your shop or public profile information, product photographs, descriptions, brands, sizes, condition, prices, stock information, and other details you submit when listing products.
Vendor payout information
Information needed to identify the payout recipient and arrange, verify, and record vendor payments. This may include the recipient’s name, telephone number, Whish Money account or recipient details, payout amount, payout status, and transfer reference.
Customer support information
Information you provide when contacting us, including messages, order references, photographs, complaints, return requests, and other information needed to address your enquiry.
Technical and security information
Information generated when you use the website, such as your IP address, browser and device information, login activity, and technical records needed to operate the website, investigate errors, and prevent fraud or unauthorized access.
Please do not send us full card numbers, card security codes, account passwords, or unnecessary sensitive personal information through messages, product listings, or support requests.
3. How we collect information
We collect information:
- Directly from you when you register, place an order, create a listing, request a payout, or contact us.
- Through your use of the website, including essential cookies and technical logs.
- From vendors, delivery partners, payment providers, and payout providers when needed to process or confirm a transaction.
- From someone placing an order for you or arranging delivery to you.
If you provide another person’s information, such as a delivery recipient’s name and telephone number, please ensure that you are entitled to provide it and that the person knows it will be used for the delivery or related service.
4. Why we use personal information
We use personal information for the following purposes:
- Creating, maintaining, and securing buyer and vendor accounts.
- Publishing and managing product listings.
- Processing purchases, sales, payments, and transaction confirmations.
- Arranging delivery, collection, and order tracking.
- Providing customer support and resolving complaints.
- Managing returns, cancellations, refunds, and disputes.
- Calculating vendor balances and arranging approved payouts.
- Detecting and preventing fraud, account misuse, and unauthorized transactions.
- Maintaining the security and reliable operation of the website.
- Keeping records required for legal, accounting, and tax purposes.
- Establishing, exercising, or defending legal claims.
We do not use personal information for purposes unrelated to those described in this policy without providing any additional notice or obtaining any permission required by applicable law.
Information needed to create an account, fulfil an order, deliver a product, or process a payout is necessary for that service. If you do not provide it, we may be unable to provide the relevant service. Optional information will be identified as optional where it is requested.
5. Payments and vendor payouts
Rebibi receives customer payments directly or through its delivery and payment partners, depending on the payment method selected.
Rebibi does not directly store full payment card numbers or card security codes. Card payments are handled through third-party payment providers.
We may retain transaction information needed to manage the order, such as the amount, payment method, transaction reference, and payment or refund status.
Vendor payouts are processed following Rebibi’s applicable approval procedures. We use third-party payout services, including Whish Money, and share the information necessary to identify the recipient, complete the payout, and confirm or investigate the transfer.
Payment and payout providers may also process personal information under their own privacy policies and legal obligations. These may include identity verification, fraud prevention, and financial recordkeeping requirements.
6. Information visible to other users
Some information is intended to be public when you choose to sell or publish content on Rebibi. This may include:
- Your chosen shop or public profile name.
- Public shop descriptions and profile images.
- Product photographs, descriptions, prices, sizes, and condition.
- Reviews or other content submitted for public display, where available.
Public content may be viewed, copied, or indexed by other people and search engines.
Your account email address, private delivery details, and vendor payout details are not intended to be displayed publicly as part of ordinary product listings.
Before uploading photographs or descriptions, check that they do not contain private documents, address labels, telephone numbers, or another person’s personal information.
7. When we share personal information
We share personal information only when relevant to operating the marketplace, completing a service you request, protecting the marketplace, or meeting a legal obligation.
Recipients may include:
Vendors involved in your order
We may provide the information a vendor needs to fulfil an order, address an order-related issue, or manage a return. Vendors must use information received through Rebibi only for the relevant transaction and associated obligations, unless they have a separate lawful basis for another use.
Delivery and collection partners
We share delivery details, contact information, order references, and any necessary cash collection or return instructions.
Payment and payout providers
We share information needed to process, verify, refund, or reconcile payments and vendor payouts, including through Whish Money.
Service providers supporting Rebibi
These may include hosting, website maintenance, email delivery, customer support, and security providers, to the extent they need information to perform services for Rebibi.
Professional advisers and authorities
We may disclose relevant information to accountants, legal advisers, courts, regulators, or other competent authorities where necessary to meet legal obligations, resolve disputes, or protect legal rights.
We limit disclosures to information relevant to the purpose involved.
We do not sell, rent, or trade your personal information. We do not share it with unrelated third parties for their independent marketing purposes.
8. Emails and communications
We use your contact information to send communications related to your account and marketplace activity. These may include account verification, security notices, order confirmations, delivery updates, support replies, return information, and payout notifications.
Any optional promotional email subscription must be separate from communications needed to operate your account or complete a transaction.
If you choose to receive promotional emails, you can unsubscribe using the link provided in those emails or contact us to withdraw your subscription.
Unsubscribing from promotional emails does not stop necessary account, security, order, or payout communications.
9. Cookies and similar technologies
Cookies are small files stored on your device. Rebibi uses cookies and similar technologies to support website functions such as signing in, maintaining your shopping cart, processing checkout, remembering relevant preferences, and protecting sessions.
External services integrated into the website may also use cookies or similar technologies. Their use depends on the features enabled and the services you interact with.
Where non-essential technologies require consent under applicable law, we will obtain that consent before activating them.
You can manage or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the website, including login, cart, and checkout, from working correctly.
[BEFORE PUBLICATION: ADD DETAILS OF ANY ANALYTICS, ADVERTISING, SOCIAL MEDIA EMBEDS, OR OTHER NON-ESSENTIAL TRACKING ACTUALLY ENABLED, INCLUDING PROVIDERS AND AVAILABLE CONTROLS.]
10. Where information is processed
Rebibi operates in Lebanon. However, some service providers may store or process information outside Lebanon, depending on their infrastructure and service arrangements.
Where personal information is processed internationally, we take steps appropriate to the service and applicable legal requirements to protect it and limit its use to the relevant purposes.
You may contact us for information about the providers and processing locations relevant to your personal information.
11. How long we keep information
We retain personal information only for the period justified by its purpose and applicable legal requirements.
The relevant retention criteria include:
- Whether your account remains active.
- Whether an order, delivery, return, refund, or payout remains unresolved.
- Applicable accounting, tax, and other recordkeeping obligations.
- The time needed to investigate fraud, complaints, or security incidents.
- Applicable periods for establishing or defending legal claims.
Where a processing declaration or authorization applies, retention must also remain within the applicable declared or authorized period.
Closing an account does not necessarily result in immediate deletion of transaction records that we must lawfully retain. Information retained after account closure will be limited to the purposes that justify keeping it.
When retention is no longer justified, we delete the information or anonymize it so that it no longer identifies you.
12. How we protect information
We take reasonable technical and organizational measures appropriate to the information we handle and the risks involved. Access should be limited to authorized people and service providers who need it for their responsibilities.
No website, electronic transmission, or storage system can be guaranteed completely secure.
You should use a strong, unique password, keep your login details confidential, and contact us promptly if you suspect unauthorized access to your account.
13. Your privacy rights
Subject to applicable Lebanese law, you may request:
- Confirmation of whether we process personal information about you and access to that information.
- A copy of your personal information and information about its processing.
- Correction, completion, updating, or erasure of information that is inaccurate, incomplete, outdated, unlawfully processed, or incompatible with its processing purposes.
- Objection to processing on legitimate grounds, subject to statutory exceptions.
Requests for correction covered by Article 101 of Law No. 81/2018 must be addressed free of charge within a maximum of ten days from submission. Where required, relevant recipients must also be informed of corrections. Articles 99–102 of Law No. 81/2018.
To exercise your rights, contact [PRIVACY CONTACT EMAIL]. We may request proportionate information to verify your identity and protect your information from unauthorized disclosure.
You may also request account closure. We will explain any information that must remain subject to lawful retention.
If you believe your rights have not been respected, you may seek remedies available under Lebanese law, including through the competent courts.
14. Children’s information
Rebibi’s children’s product categories concern products intended for children; they are not a request for children to provide personal information.
Parents and guardians should avoid including children’s names, identifying photographs, school details, or other unnecessary personal information in listings or messages.
If you believe that a child has provided personal information to Rebibi inappropriately, contact us so that we can investigate and take appropriate action.
15. External websites and services
Rebibi may contain links to external websites or services, including payment providers and social media platforms.
Those services have their own privacy practices. Please review their policies before providing information to them. This policy explains Rebibi’s handling of information and does not replace the privacy policies of independent third parties.
16. Changes to this policy
We may update this Privacy Policy to reflect changes to the marketplace, our processing activities, or applicable requirements.
The updated version will be published on this page with a revised “Last updated” date. Where required, we will provide additional notice or obtain consent before introducing a relevant change.
17. Contact us
For privacy questions, requests, or complaints, contact:
Rebibi — Privacy Enquiries
Email: info@rebibi.com
Address: Beirut, Lebanon
Website: https://rebibi.com